Terms & Conditions

Last Updated: [08-07-2026]

At ĪRU, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following information when you use our website or place an order:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Payment confirmation details

• Messages or enquiries submitted through our contact form, email, or WhatsApp

• Website usage information such as device details, browser type, IP address, and pages visited

Payment information is processed through secure third-party payment providers. We do not intentionally store your full card details, UPI PIN, banking password, or other sensitive payment credentials.

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2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Respond to enquiries, custom requests, and order-related communication

• Send order confirmations, shipping updates, and service messages

• Improve our website, products, and customer experience

• Prevent fraud, misuse, or unauthorised activity

• Comply with legal, tax, accounting, and regulatory requirements

We only collect information that is necessary for the purpose for which it is provided.

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3. Sharing of Information

We may share your information with trusted third parties only when required to provide our services, including:

• Payment gateways

• Shipping and courier partners

• Website hosting and technology service providers

• Analytics and marketing tools

• Legal, tax, or regulatory authorities where required by law

We do not sell your personal information to third parties.

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4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, and support marketing or analytics.

Cookies may help us understand how visitors use our website, which pages are viewed, and how we can improve the website experience.

You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly without cookies.

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5. Marketing Communication

If you choose to subscribe to our updates, newsletters, or marketing communication, we may use your email address or phone number to share information about new collections, offers, product launches, or brand updates.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

We will continue to send essential order-related communication even if you opt out of marketing messages.

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6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, including order fulfilment, customer support, legal compliance, tax records, dispute resolution, and business record-keeping.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely store it as required by applicable law.

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7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

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8. Your Rights

Subject to applicable law, you may contact us to:

• Access the personal information we hold about you

• Correct or update your personal information

• Request deletion of your personal information

• Withdraw consent for certain uses of your information

• Raise a privacy-related question or complaint

To make a request, please contact us using the details mentioned below.

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9. Third-Party Links

Our website may contain links to third-party websites, platforms, or payment gateways. We are not responsible for the privacy practices, policies, or content of third-party websites.

We recommend reviewing their privacy policies before sharing any personal information.

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10. Children’s Privacy

Our website and services are not intended for children under the age of 18. If you are under 18, please use our website only with the involvement of a parent or guardian.

We do not knowingly collect personal information from children without appropriate consent.

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11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, legal requirements, or business operations.

The updated policy will be posted on this page with the revised “Last Updated” date.

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12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at:

ĪRU
Email: irucollective@gmail.com
Grievance / Privacy Contact: Uma
Business Address: 4114, Embassy prsitine, Bellandur, Bangalore, karnataka. Pin-560102